​​At a recent staff meeting at Conklin Elementary School teacher Amanda Hahn shared her excellent customer service experience in the Human Resources Department with benefits specialist, Kyle Falconer. During her pregnancy last school year, Hahn discovered that for some reason the school district insurance did not have her baby covered. When she contacted Human Resources, "Kyle went out of her way to ensure that my baby would have insurance and be covered. She had it handled." Amanda went on to say how appreciative she was that Kyle "took the extra steps," to provide support and assistance.