​​​​​​​​​​​​​The Continuous Improvement Department leads implementation of the Strategic Plan, which drives progress in the Rockford Public Schools. The department uses the tools of process improvement to support staff, highlight district priorities and help students.​​

​​Cindy Diaz Executive Assistant II 815-490-4124  cindy.diaz@rps205.com	​ Screens and directs inquiries to the appropriate ​team member​ Plans, coordinates and carries out projects and tasks for the Continuous Improvement Department Schedules appointments and organizes meetings Schedules and organizes Quality Peer Reviews
​Mary Kaull Strategic Communications Coordinator 815-489-7371 mary.kaull@rps205.com	Assists with communication for the superintendent, strategic planning and process improvement. Writes for the 205 VIBE.
​Sara Kurpius Process Improvement Manager 815-489-7217  sara.kurpius@rps205.com​	Ensures district processes are followed through the oversight of strategic process auditors and clerical trainers.  Facilitates the registration process.  Leads process improvement events.
​Jeff Lowary Data Research Manager 815-490-4118 jeffrey.lowary@rps205.com	​ ​Interprets district-wide data. Conducts system assessments and surveys. Analyzes results using statistical techniques. Develops strategies that optimize statistical efficiency and quality.
​ Patty Caruana EOPA Clerical Trainer 815-967-4693 patricia.caruana@rps205.com	​ Develops and executes training for office professionals in all school buildings  Streamlines clerical processes.​
​Paula Crossno EOPA Clerical Trainer 815-​966-8925​  crossnp@rps205.com	​Develops and executes training for office professionals in all school buildings.  Streamlines clerical processes.
​Robyn Futrell EOPA Clerical Trainer 815-967-4692 futrelr@rps205.com	​ Develops and executes training for office professionals in all school buildings.  Streamlines clerical processes.
​Nilla Cadengo ​Strategic Process Auditor 815-​490-4124 cadengn@rps205.com	​ Assures that district processes are followed on registration and student records. Performs audits on processes related to school climate and culture. Helps gather information for the new School Scorecard.
​Ericka Potter ​Strategic Process Auditor ​815-490-4124​ ericka.potter@rps205.com ​​	​ Assures that district processes are followed on registration and student records. Performs audits on processes related to school climate and culture. Helps gather information for the new School Scorecard.
​Jo (Pina) SantaOlalla ​Strategic Process Auditor 815-​490-4124 jo.santaolalla@rps205.com ​​	​ Assures that district processes are followed on registration and student records. Performs audits on processes related to school climate and culture. Helps gather information for the new School Scorecard.
​Petrea Witt ​Strategic Process Auditor 815-​490-4124 petrea.witt@rps205.com	​ Assures that district processes are followed on registration and student records. Performs audits on processes related to school climate and culture. Helps gather information for the new School Scorecard. ​

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